Frequently Asked Questions
Not sure about something? We’re here to help. Read our frequently asked questions and answers about Pudl.
Product Information
What is the Pudl Suit?
The Pudl Suit is a unisex, all-season, fully waterproof rain suit designed to keep you warm, dry, and comfortable so you can get outside, whatever the forecast.
What are the benefits of the Pudl Suit?
The benefits of the Pudl Suit are:
- Unlock the outdoors. Don’t let the weather dictate your plans. The Pudl Suit is a full-coverage waterproof suit that protects you head to toe from rain, wind, and cold, making it easier to enjoy fresh air, movement, and time outdoors, even in wet weather.
- One suit. Every season. From cold winter mornings to wet summer evenings, the Pudl Suit adapts to the conditions. With a removable fleece lining and a weatherproof outer shell, it works as your winter coat, lightweight rain jacket, and waterproof trousers in one.
- Comfort without compromise. The Pudl Suit keeps the rain out while allowing your body to breathe. Its breathable, waterproof construction helps you stay warm without overheating, whether you’re walking the dog, gardening, commuting, or spending time outdoors in the rain.
- Thoughtfully designed for real life. Every detail has been carefully considered. The relaxed, adjustable unisex fit makes layering easy, while practical waterproof zips and access points are designed to support everyday outdoor use - including our favourite feature, the Wild Wee Zip.
- Better for you. Kinder to the planet. Pudl suits are consciously made using recycled materials, finished with a PFA-free water-repellent coating, and produced through a pre-order model to help reduce waste and avoid overproduction. So you can enjoy the outdoors while helping protect it too.
What is the size and fit of the Pudl Suit?
- The Pudl Suit comes in three sizes: S/M, M/L, and L/XL.
- See the Pudl Suit garment size chart here.
What fabrics are used to make the Pudl Suit?
Pudl suits are consciously made using recycled materials, finished with a PFA-free water-repellent coating, and produced through a pre-order model to help reduce waste and avoid overproduction. So you can enjoy the outdoors while helping protect it too.
Purchasing Process
How can I buy the Pudl Suit?
Pudl Suits are only available via pre-order. To pre-order a single Pudl Suit go this product page. To pre-order bundles go this product page. To pre-order a custom Pudl Suit go this product page.
Why is the Pudl Suit only available by pre-orders?
As a small, independent brand, Pudl will continue to grow through limited pre-order drops, with our next order being placed March 2026. There are two big reasons we work this way:
It’s the Most Sustainable Way to Produce
Pre-ordering means we only make what’s needed. No excess stock. No wasted materials. No unsold garments heading to landfill. It’s a slower, smarter, more responsible way to build an outerwear brand and it keeps our environmental footprint small.
It Helps Us Grow the Right Way
As an independent founder without big investors behind me, pre-orders allow Pudl to stay financially sustainable while offering the highest quality materials and construction. It lets us invest in the product, listen to our community and grow intentionally rather than rushing to scale.
How do I track the status of my pre-order?
Just email us at hello@pudl.co with your order number and we will give the status of your pre-order.
Returns & Exchanges
What is Pudl's returns and exchanges policy?
- You can request a return within 14 days of receiving your order.
- See Pudl's full returns and exchanges policy here.
How do I start a return or exchange?
Just email us at hello@pudl.co with your order number and tell us what you’d like to do. We’ll guide you through the next steps.
Shipping & Delivery
How long will it take to deliver my Pudl Suit?
- Orders placed before April 2026 will be delivered in August 2026. A more precise delivery window will be shared in July 2026 once production is underway.
What countries do you deliver to?
- We deliver to UK, EU, Canada, and USA.
What is the delivery cost?
- UK: Free shipping.
- EU: £30 flat rate (all duties, taxes & import fees included).
- Canada: $55 (CAD) flat rate (all duties, taxes & import fees included).
- USA: $40 (USD) flat rate (all duties, taxes & import fees included).
- There are no surprise fees on delivery - everything is covered upfront.
What is Pudl's shipping and delivery policy?
- Free shipping on all UK orders.
- Orders placed before April 2026 will be delivered in August 2026. A more precise delivery window will be shared in July 2026 once production is underway.
- See Pudl's full shipping and delivery policy here.